FREE STANDARD SHIPPING: 3-7 business days
NEXT DAY EXPRESS : 1-3 business days
Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive.
If you paid for next day express shipping 1-3 days and still have not received your package, please send an email to Services@attractiveessence.com. Please be mindful that orders placed on Friday will not be processed until the following Monday.
The health and safety of our customers and teams is our #1 priority and we appreciate your patience and understanding as we work to ship your order. If anything about your experience is not what you expected, please let us know by contacting customer service through our website: www.attractiveessence.com/contact-us/
We utilize UPS as our primary shipping carrier. After your payment is authorized, please allow 1-2 business days to process your order. You will receive shipping confirmation, with tracking within 2 business days from the day your order was placed.
If you do not receive your tracking information within 48 hours of purchasing, please send an email to Services@attractiveessence.com
Please be mindful that orders placed on Friday will not be processed until the following Monday.
When returning a package back to us please keep your proof of postage and/or tracking number for your records. We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided at the time of purchase was entered incorrect.
Once your package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package if your items have not arrived:
– Confirm that the shipping address you entered in is correct.
-If your driver completed the delivery, then the package’s tracking status or a delivery notice should indicate where your driver left the package.
– Shipments that don’t require a signature can be left in a safe place at the driver’s discretion. This could include the front porch, side door, back porch, or garage area.
– If the driver delivered your shipment to an alternate location, you should have received a notification from ups that indicates where the shipment was left (for example, a neighbor’s house or leasing office).
-Visit your local UPS office with your tracking number to see where the carrier left your package.
-Sometimes UPS updates tracking information as “delivered” a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
Receive free standard shipping with any order at attractiveessence.com. Eligible customers must select Free Shipping during checkout in order to receive free standard shipping. If you choose another shipping option, additional charges will apply. Attractive essence reserves the right to modify or cancel this promotion at any time without notice.